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Shared Services in the Back Office – Following the Route Map

August 21st, East Midlands Conference Centre, Nottingham

The conference will follow the route map to shared services from vision through to successful outcomes via contributions from expert speakers and case study examples from a variety of different shared services projects.

Delegate registration 8.45am to 9.30am. The event should finish no later than 4.30pm

Agenda
 
Introduction and scene setting
Caroline Stanger, Stanger Consulting Ltd, Chair and Facilitator

A Vision for Shared Services
Malcolm Morley, Chief Executive, Harlow Council
The session will cover:
• A vision for a Local Authority Shared Services Organisation
• How we could get there – what would be needed?
• Why get there? – what would be the benefits to Local Authorities

Case Study – A shared services strategy for back office services
Stephen Moir, Director of People and Policy, Cambridgeshire County Council and John Neilson, Director of Business Support, Northamptonshire County Council
A session in the form of a case study of the CCC/NCC partnership and will cover the process from the first idea of sharing services through to the establishment of the programme and progress so far.

The National Scene and how the Business Improvement Package can help Local Authorities with their shared services ambitions
Colin Whitehouse, Senior Advisor, DCLG
Colin will cover the DCLG's excellent business improvement package and how it can be used by LAs to help them with Shared Services projects.

Delivery Options:  What are the different models which support shared services – Speaker tbc

Business Case: A case study exploring  the business case for shared back office services – Speaker tbc
This session will introduce delegates to the transforming service delivery guidance now available and how LAs can use it to decide what delivery structure best suits their vision for shared services.

Procurement:How to use excellent procurement techniques to get the best result for shared services – Speaker tbc

Implementation and beyond: – A case study featuring Her Majesty's Prison Service’s shared services project
Julian Gren Customer Services Manager, HMPS
The HMPS shared services centre is live and growing. Over the next year it will look after 48,000 prison staff and is in the process of bringing in other departments form the Home Office to use its services, including HR, Finance and procurement.  Julian will discuss how this is ambitious and fascinating project is being rolled out.

Plenary  - your chance to question the speakers, focused on the lessons they have learnt so far.